PRIVACY POLICY

Privacy Policy

Last updated: 2020-11-26 We value your privacy very highly. Please read this Privacy Policy carefully before using the roadhaugs.com Website (the “Website”) operated by Road Haugs Moving & Storage, a(n) Limited Liability Company formed in Charlotte, North Carolina, United States (“us”, “we”, “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you. Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect

We collect any and all information that you enter on this Website or provide to us by any other form of communication, including, but not limited to electronic mail, regular mail and phone calls. We collect the following information about you:
Category of information Specific piece of information
Identifying information Name
Identifying information Postal / Shipping address
Identifying information Billing address
Identifying information Phone number
Identifying information IP address
Identifying information Email address
Identifying information User provided information about their move.
Commercial information Records of personal property
Internet or other electronic activity Browsing history
Internet or other electronic activity Search history
Internet or other electronic activity Information regarding your interaction with our website or application
Internet or other electronic activity Information regarding your interactions with advertisements

How we may use your information

We may use the information that you provide us for the following:
  • Analytics;
  • Auditing compliance;
  • Auditing transactions that the consumer has entered into;
  • Counting ad impressions to unique visitors;
  • Creating new features;
  • Debugging to identify and repair errors;
  • Detecting security incidents;
  • Enforcing our Terms of Service;
  • Marketing and advertising;
  • Participation in surveys and contests;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
  • Providing customer service;
  • Resolving disputes;
  • Short-term transient use;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices;
  • Undertaking internal research for technological development and demonstration;
  • Verifying customer information.

Cookies

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. This Website collects cookies and may use cookies for reasons including, but not limited to:
  • Analyze our web traffic using an analytics package;
  • Identify if you are signed in to the Website;
  • Test content on the Website;
  • Store information about your preferences;
  • Recognize when you return to the Website.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

Children’s Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics Programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Third-Party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Questions

If you have any questions about this Privacy Policy, please contact us by visiting our contact page.

Why People Move With Us

Oh my! This crew was the most incredible piano moving experience I could have... asked for. The guys were fast, extremely careful, and friendly. It was almost as if they were doing piano removing Ninja! And then they topped it all off with great advice for placement and whether to use rug or no rug… thank you Road Haugs. I had never heard of you before, but we will be back!read more
23:00 22 Oct 21
I had planned to pack up my 1-bedroom apartment and have Road Haugs move my... furniture and packed boxes to my new apartment. unfortunately, I was hit with a bad case of sciatica and, at the last minute, asked them to pack up for me too. Joe, Zach, and Matt showed up right on time with pleasant attitudes and immediately got to work after introducing themselves. All three worked hard and met any request with a smile and a "no problem" reply. They packed up the entire place, stopped to drop off some junk, drove to the new place, brought the furniture up and placed it, assembled the bed, and stacked the boxes. Signed, sealed, and delivered in 6.5 hours of steady work with a couple of 5 minute breaks. Shannon answered every question I had prior to the move and after the move. I doubt there is a more pleasant and hard working team for moving. As far as price, it was reasonable for the amount of work done. I paid an hourly rate and box costs which included packing. I saved money because I had the original TV boxes. If you want a good economical move, pack your own boxes first. But either way, you can't go wrong with the team at Road Haugs. I'm very happy with my move. Thanks Joe, Zach, Matt, and Shannon!read more
21:00 11 Oct 21
“After much research I decided to hire Road Haugs for my local move. I am so... happy with my decision, the crew arrived on time, were friendly, handled every item with care and finished under the estimate. Highly recommend!”read more
17:58 08 Oct 21
I've had pianos moved for us maybe 8 times over the years. This was by far... the best. They were on time, professional, and definitely know pianos. I heard about them through the Steinway dealer which makes sense that they would only use the best.read more
15:33 27 Sep 21
Best move ever. Men polite caring of our things On time The men were so... pleasant n fun to have in our house.read more
12:59 01 Jul 21
We hired Road Haugs earlier this month and they did a fantastic job! The crew... got the job done faster then we expected too. Very professional company that obviously knows the ins and outs of moving. Will use again if we ever need movers!read more
02:47 28 Jun 21
Road Haugs moved our seven foot Steinway Model B concert grand piano 135 miles.... They were extremely meticulous, skillful, and professional. The piano arrived in perfect shape and is now happy in its new home.Road Haugs should be the first choice for anyway needing to move a fine piano.read more
17:54 15 Jun 21
My experience with Road Haugs has been excellent. Russell was quick to respond... and work with my schedule. Shannon was very nice and answered all my questions. And Anthony, Matthew, and Dominique are super nice, conscientious, and hard workers! You cannot go wrong with this team! 5 star service!!!read more
16:26 04 Jun 21
This is the funnest and smoothest move I have had, Floyd and his crew are just... great people. The job is top class and professional.Thank you as well to Milt and Allen! If you want the smoothest move ever, this is it!! Thank you from Bolivia!read more
19:43 17 May 21
I was in a bind. A week before the end of the month I finally got a closing... date on my new home. That was date was set one day before the end of the month and I needed to be out on the first. That meant I had a two day window to move and less than a week to find movers. With so little time, I called around and everyone was booked. Road Haugs saved me. They were able to fit me in and did so with great customer service and great people. I am so glad I found them. Now, I hope I don't move for a long time. But if I do, I will be calling Road Haugs to move me.read more
16:28 07 May 21
We were moving a whole house and this was our first time using professional... movers. From start to finish the whole experience with this team was great. Russell and Shannon made scheduling smooth, estimate was very accurate, communication was clear, and they addressed all of our questions. The moving team was on-time, courteous and professional. They worked hard and quickly, didn't waste any time while at either property, and the final move time was an hour less than the quote. Additional expenses for special items had been described before-hand (tv boxes, etc.) so there were no surprises and the final cost was well under the quote which we appreciated.For our first move like this, we were very thankful for how stress-free and easy this team made it for us and we cannot recommend them enough.read more
19:29 19 Apr 21
Russell and Shannon made virtual scheduling super easy coming from the Orlando... area to Charlotte area. Also, Alejandro was very informative and his crew worked hard and efficiently! Having been less than one week out from major surgery with several pets to consider, these guys were awesome!read more
07:41 18 Apr 21
Anthony, Sam and Tony were fantastic! The were prompt and worked very... diligently, even finishing earlier than original estimate. They were courteous and extremely careful when moving large items through the house. Overall great experience from quoting to the actual move. Would definitely recommend!read more
01:34 16 Apr 21
Very professional, courteous and efficient. They moved furniture from two... houses to one house in a very short time. Everything was wrapped and we didn't sustain any damage to any of our furniture.Would highly recommend them for any moving requirements.read more
15:05 18 Mar 21
I can not say enough about this company. I have moved many times and have never... had such a great experience. They are professional, on time, and take the greatest care of your valuable possessions. I guarantee you will have a great experience from the first phone call until your last piece of furniture is moved. I will never use anyone but them.read more
00:10 14 Mar 21